Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues by investigating the root cause and providing appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction and timely resolution of issues
- Provide feedback to management regarding customer concerns and trends
Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving skills with the ability to think critically and creatively
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Ability to work independently as well as in a team environment
- Proficient in Microsoft Office Suite
We offer:
- Competitive salary and benefits package
- Opportunities for career growth and advancement within the company
- Positive work environment with supportive colleagues and management
If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity!
Job Types: Full-time, Part-time
Salary: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
- No experience needed
- Under 1 year
Shift:
- Rotating shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
Ability to commute/relocate:
- Scranton, PA 18504: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: Hybrid remote in Scranton, PA 18504
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