Medical Coordinator [United States]

 

Job Description:
The Medical Coordinator will facilitate scheduling for Veterans, clinics and providers across the country for physical and mental health disability assessments. They will provide customer-focused service and liaise with contracted Provider clinics and physicians as needed.

Duties/Responsibilities:

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  Serve as the main point of contact for 30+ contracted clinics and providers.
• Identify and match veterans with geographically appropriate providers or clinics and facilitate appointment scheduling.
• Provide customer service and address veteran inquiries regarding scheduling availability, drive time, appointment expectations, status updates, etc.
• Answer and direct calls and respond to voicemails in a timely manner.
• Contribute to email maintenance within the shared department inbox.
• Provide administrative support for medical document maintenance and completion.
• Assist in processing provider and clinic change requests.

Required Skills/Experience:

• Previous experience coordinating medical appointments and liaising with

providers preferred.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function independently in a high-paced and at times stressful

environment.

• Ability to learn new tasks and processes remotely using live and recorded video trainings and written materials.
• Proficient with Microsoft Office Suite or related software.
• High school diploma or equivalent.

Salary: $18-20

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