JOB SUMMARY:
- Working with the consumer to resolve issues with student loans
- Handling incoming and outgoing calls
- Information gathering to locate new contact info
- Negotiating payment arrangements
- Preparing and obtaining necessary paperwork
KNOWLEDGE, SKILLS & ABILITIES:
- Working knowledge of modern office procedures, methods, and computer equipment
- Excellent communication skills
- Principles and practices of customer service.
- Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
- Good organizational skills and attention to detail.
- Ability to comply with rules, regulations, laws and methods as related to debt collection.
- Work independently in the absence of immediate supervision.
- Ability to handle and resolve recurring problems.
- Successfully complete and pass the FDCPA test.
- May be required to undergo and pass applicable background checks.
- High school diploma or GED required
$16.20/hour plus $4.23 for Health and Wellness Benefits
+ Monthly Bonus Potential
*BENEFITS:
Uncapped Bonus Potential
Flex Scheduling
11 Paid Holidays
Mid-South Adjustment is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Communication method(s) used:
- Phone
Work environment:
- Call center
Work Remotely
- No
Job Type: Full-time
Pay: $20.43 per hour
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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