Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.
Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With 49 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.
In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!
Position Description
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The Order Management Specialist is responsible for processing orders from receipt through closure of sale to serve RSH customers most effectively. This position requires an unwavering commitment to customer service, handling each customer interaction with the utmost professionalism and providing Best-in-Class service. The successful candidate is expected to stay abreast of the RSH catalog and offerings, along with applicable regulatory standards to offer customers compliant solutions. This is an integral position that requires a keen aptitude for accuracy, attention to detail, capacity, and precision to ensure customer orders are entered accurately into the database while hitting volume metrics. This role is expected to adhere to all company policies and safety protocols.Key Competencies Required to be Successful as an Order Management Specialist
- Manage the order processing life cycle through seamless end-to-end process in accordance with company and quality standards
- Primary contact to enter customer orders and quotations in an accurate and efficient manner, while minimizing data entry errors
- Collaborate with Operations and Purchasing teams to communicate stocking adjustments and changes to ensure current & future orders are fulfilled in an accurate and efficient manner
- Daily interaction with order automation software
- Proactively identify potential bottlenecks with customer orders and quickly initiate solutions to minimize customer impacts
- Consistently communicate and follow-up with customers, vendors, and RSH internal teams to provide real-time updates
- Develop a working knowledge of RSH product groups and vendor policies to make optimal operational decisions for the customer
- Create a positive experience for the customer through prompt responsiveness, exceptional service, and exceeding expectations.
- Streamline documentation and record keeping within various platforms & mediums
- Other job duties as assigned
Education/Certification/Licenses
- HS Diploma (Required)
- Bachelor’s degree (Preferred)
- Minimum of 1-year relevant work experience (Preferred)
- Working knowledge of ISO standards (Preferred)
- Working knowledge of INFOR SXE or CSD (Preferred)
Skills That Will Make You Successful
- Critical Thinking
- Self-starter and motivated attitude
- Analytical mindset
- Strong communication and organizational skills
- Detail Oriented
- Ability to work independently with minimal supervision
- Flexibility to meet the needs of growing, fast paced organization
- Proficient in Microsoft Office
Applicants for all job openings will be considered without regard to race, color, religion, national origin, sex, age (40 and over), sexual orientation, physical or mental disability, medical condition, genetic information, marital status, gender identity, gender expression, military or veteran status or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.
